Watching Videos

Using the video player

Our website uses Simple Video Players for watching videos, offering a seamless and interactive experience. This help document will guide you through the functionality of each button in the Player. A numbered visual element is provided alongside the list below to help you locate and understand each control.

Controls

1. Play Pause button: Click this button to play or pause the video. When the video is playing, the button will display a pause icon. When the video is paused, it will display a play icon.
2. Volume Button + Slider: Click the volume button to mute or unmute the video. Hover over the button to reveal the volume slider to the right of the button. Drag the slider to adjust the volume level.
3. Progress Bar: The progress bar displays the elapsed time and total duration of the video. Click or drag the handle along the progress bar to seek a specific point in the video.
4. Time Display: The time display shows the elapsed time and total time of the video, formatted as Elapsed Time / Total Time (e.g., 00:30 / 05:00).
5. Speed control: The speed control button is displayed as "1x" by default. Click the button to reveal a dropdown menu, where you can select a different playback speed for the video.
6. Quality control: The quality control button is displayed as "auto" by default. Click the button to reveal a dropdown menu, where you can choose a specific video quality or leave it on "auto" for the player to automatically select the best quality based on your internet connection.
7. Settings button: Click the settings button to reveal a dropdown menu with options to "copy video ID," "copy playback ID," and "report playback issue." These options are helpful for bug reports and troubleshooting issues from end users.
8. PIP (Picture-in-Picture) button: If your browser supports the Picture-in-Picture feature, the PIP button will be visible. Click this button to enable the browser's native PIP function, allowing you to watch the video in a small, resizable window while browsing other tabs or applications.
9. Fullscreen button: Click the fullscreen button to expand the video player to fill your entire screen. Click the button again or press the "Esc" key to exit fullscreen mode.

By familiarizing yourself with the Player controls, you can enhance your video viewing experience on our website. If you need further assistance or have any questions about using the video player, please contact our support team.

FAQ

Q&A Section

Q: Can I adjust the video playback speed?

A: Yes, you can adjust the playback speed by clicking the "1x" button on the Player. A dropdown menu will appear, allowing you to select a different playback speed.

Q: How do I change the video quality?

A: Click on the "auto" button located on the Player. A dropdown menu will appear, allowing you to select a specific video quality or leave it on "auto" for the player to automatically choose the best quality based on your internet connection.

Q: How do I report a playback issue?

A: Click on the settings button on the Player, and select "report playback issue" from the dropdown menu. This will help our support team troubleshoot any issues you may be experiencing.

Q: What is Picture-in-Picture (PIP) mode, and how do I enable it?

A: Picture-in-Picture (PIP) mode allows you to watch a video in a small, resizable window while browsing other tabs or applications. If your browser supports PIP, you'll see a PIP button on the Player. Click this button to enable the browser's native PIP function.

Q: How do I enter or exit fullscreen mode?

A: To enter fullscreen mode, click the fullscreen button on the Player. To exit fullscreen mode, click the button again or press the "Esc" key on your keyboard.

Q: The video is too loud or too quiet. How can I adjust the volume?

A: Click the volume button on the Player to mute or unmute the video. Hover over the volume button to reveal the volume slider, which you can drag to adjust the volume level.

Q: How do I seek to a specific point in the video?

A: Click or drag the handle along the progress bar on the Player to seek a specific point in the video.

Q: Which browsers are supported for streaming videos on your website?

A: Our website and the Player are compatible with most modern web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. We recommend using the latest version of your preferred browser to ensure the best streaming experience.

Q: What internet speed do I need for a smooth streaming experience?

A: A minimum internet speed of 5 Mbps is recommended for standard-definition (SD) video streaming, while a speed of at least 15 Mbps is recommended for high-definition (HD) streaming. However, the Player will automatically adjust the video quality based on your internet connection to provide the best possible viewing experience.

Q: I'm experiencing buffering or slow video playback. What can I do?

A: If you are experiencing buffering or slow video playback, try the following steps:

1. Close any unnecessary applications or browser tabs running on your device.
2. Check your internet connection and ensure you have a stable connection.
3. Restart your router or modem.
4. Temporarily disable any VPN or proxy services if you are using them.
5. Clear your browser's cache and cookies.

If the issue persists, contact our support team for further assistance.

Q: Can I watch videos on your website using a tablet or smartphone?

A: Yes, the Player is designed to be responsive and compatible with various devices, including tablets and smartphones. Ensure that you have a stable internet connection and an updated web browser on your device for the best viewing experience.

Q: How do I enable captions or subtitles for a video, if available?

A: If captions or subtitles are available for a video, you'll see a "CC" button on the Player. Click the "CC" button and select the desired language from the dropdown menu to enable captions or subtitles.

Q: Is there a way to download videos from your website to watch offline?

A: Our website is designed for online streaming only. Downloading videos for offline viewing may not be supported. Please contact our support team for further information or assistance.